We strive for client satisfaction and offer the following refund terms:
1. Before Work Begins
If you cancel before development starts, you receive a 100% refund of any payments made, minus payment processor fees (typically 5–8%).
2. During Development
Refunds are pro-rated based on work completed:
Completion
Refund
Less than 25%
75% of unused portion
25–50% complete
50% of unused portion
50–75% complete
25% of unused portion
Over 75% complete
No refund; delivery of work-in-progress
3. Post-Delivery
After final delivery, payments are non-refundable. However, all included support periods (30/60/90 days) remain valid for bug fixes and adjustments.
4. Exceptions
Full refunds may be issued at our discretion if:
- —We fail to meet agreed deliverables
- —Project is cancelled by us
- —Technical impossibility is discovered
5. Processing Time
Approved refunds processed within 7 business days through Lemon Squeezy.
6. How to Request
Email hello@toartemii.com with subject line "Refund Request" and include:
- —Project name
- —Reason for request
- —Date of original payment
7. Contact
Questions: hello@toartemii.com